Shipping: Only Ships within Australia.
Our goal is to process and ship your order within 5 business days of receipt. For items that are not yet at our warehouse, please allow 2-3 weeks for the item to be processed and shipped. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order.
- We are not able to reship packages that are returned to use by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order.
Orders are checked before Shipping. Please notify us of any damaged upon arrival. Take photos in situ, contact us and we will then arrange a return of product for a prompt refund or exchange. Refunds for items returned within 7 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 7 days after the purchase date will not be accepted. The original shipping and handling charges are not refundable.
Sale items are non refundable only if damaged on arrival.
Please be aware, the postage times are from when the order is received & processed not for when ordered. We try to get the orders out as quick as possible, We have no control on shipping times once your parcel is processed and shipped.
Mrs Claus & Santa
130 Brisbane Street Ipswich QLD 4305.